Privacy Policy

A Legal Disclaimer

Effective Date: August 18th 2025

VioTraq (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your information when you use our mobile application (the “App”). By using VioTraq, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information: Information you provide directly to us, such as your name, email address, phone number, and account login details.
Property & Tenant Data: Information you enter into the App, such as tenant names, addresses, lease details, and violation records.
Device Information: Information about the device you use, including device model, operating system, and unique identifiers.
Usage Data: Information about how you interact with the App, such as features used, time spent, and error logs.
Biometric Data (if enabled): The App may use Face ID, Touch ID, or other biometric authentication methods provided by your device. Biometric data is never stored or transmitted by us; it is handled securely by your device.

2. How We Use Your Information

We use your information to:

Provide, maintain, and improve the App and its features.
Authenticate users securely.
Send important updates, notices, and service-related communications.
Respond to inquiries and provide customer support.
Ensure compliance with applicable laws and regulations.

3. Sharing of Information

We do not sell your personal information. We may share information only in the following situations:

With Service Providers: Trusted third parties that help us operate the App (e.g., hosting, analytics, authentication).
For Legal Compliance: If required by law, regulation, legal process, or government request.
Business Transfers: In connection with a merger, acquisition, or sale of assets.

4. Data Security

We implement industry-standard measures to protect your information, including encryption, secure storage, and restricted access. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

6. Your Rights

Depending on your location, you may have the right to:

Access, correct, or delete your personal information.
Restrict or object to the processing of your data.
Request data portability.
Withdraw consent where applicable.

To exercise these rights, please contact us at the email provided below.

7. Children’s Privacy

The App is not directed to individuals under the age of 13 (or the minimum age in your jurisdiction). We do not knowingly collect personal information from children. If we become aware that a child has provided personal information, we will delete it immediately.

8. Third-Party Services

The App may contain links to third-party services. We are not responsible for the privacy practices of these third parties.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the “Effective Date” above and, where required, by additional means (such as in-app notification).

10. Contact Us

If you have questions or concerns about this Privacy Policy or our practices, please contact us at: support@viotraq.com